Job Description

As a Training Specialist at Spinato’s, you will play a pivotal role in fulfilling our mission: We exist to enhance the lives of others. You will help create a vibrant, inclusive, and supportive environment by developing impactful training tools, delivering engaging content, and maintaining the systems that support team member development.

Your efforts will directly influence team member success, foster a culture of continuous learning, and ensure our people feel valued, respected, and equipped to deliver exceptional service.

This role combines technical training skills, LMS administration, and a deep understanding of restaurant operations, helping ensure every team member is trained, supported, and ready to thrive.

Key Responsibilities

• Manage and maintain training content in our Learning Management System
• Collaborate with restaurant operations and the training team to assess and identify training needs
• Perform needs assessments and analyze performance data to guide training strategy
• Create and manage training content with e-authoring software (e.g, Articulate, Rise 360)
• Design learning experiences aligned with adult learning principles
• Facilitate engaging in-person and virtual training sessions
• Support and lead small projects; contribute to company-wide initiatives
• Attend cross-functional and departmental meetings as required

Minimum Knowledge, Skills & Qualifications

• Excellent verbal and written communication skills
• Experience managing LMS platforms and e-authoring tools
• Strong knowledge of adult learning principles and instructional design
• Ability to analyze training and performance data
• Skilled at presenting and facilitating training for store-level employees
• Passion for food service, hospitality, and team development
• Ability to prioritize and multitask in a fast-paced environment
• Proficient with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Preferred Knowledge, Skills & Qualifications

• Proficiency in training data analysis and reporting tools
• Experience with PowerBi and/or Excel Power Query
• Project Management experience or certification (e.g., CAPM, PMP)

Education And Experience

• Bachelor's degree in Organizational Development, Psychology, Social Sciences, Hospitality, or a related field

- OR

• 6+ years of progressive experience in learning and development will be accepted in lieu of a degree
• Minimum of 2 years in learning and development, preferably in the hospitality or restaurant industry
• Experience working in the food service or customer-facing environments

Physical Requirements and Work Environment

• This role operates primarily in a professional office setting
• May require standing or sitting for extended periods
• Safety equipment must be worn when visiting restaurant locations for training

Why Join Us?

At Spinato’s we are not just about serving pizza, we are about enhancing the lives of everyone we serve, from our guests to our team members. As part of our Training team, you will have the opportunity to make a meaningful impact on the people who contribute to our success. We believe in creating a positive, inclusive, and engaging work environment where every team member is empowered to grow and succeed.

Ken and Elaine Spinato opened their first pizzeria after moving from Chicago to Phoenix with their infant daughter Nicole in 1974. Within a year, their son Anthony was born. Over the next 40 years, Spinato's grew through word-of-mouth thanks to our authentic Italian flavors and family atmosphere. Every guest was (and still is) treated like a member of the family, focusing on the guest to provide the food and the ambiance that inspired a family legacy.

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