Job Description

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Senior Manager, Field Recruitment will be instrumental in helping Help at Home expand the great care we provide to our clients. This position reports directly into the Field Recruitment Leader and is part of the overall Field Operations Team. The Senior Manager is responsible for managing the recruitment team members and supporting the full life cycle recruitment of our caregiver positions for multiple markets or regions.

*Regular onsite presence required in Brooklyn office a few days per week, with occasional visits to offices across all five boroughs. This person must reside in the NYC area or be willing to relocate. Limited work-from-home flexibility (one day per week) may be available. 

Duties/Responsibilities:

• Manage the performance of the Field Recruitment team, including setting goals and ensuring they are met for multiple markets.
• Lead the day-to-day activity of the team, partnering with operations leaders and hiring managers through the full life cycle recruitment process.
• Support the design and build of a talent pipeline across specific markets, including non-traditional and diverse sources.
• Work with the business to ensure caregivers are matched appropriately and successfully with clients.
• Develop the talent team's goals around continuously refining and improving our employer brand.
• Recommend and implement both digital marketing and grassroots recruiting efforts.  
• Lead the talent team’s launch and ongoing support of new recruiting technology and processes to better support field operations.
• Support the establishment and tracking of recruiting metrics.
• Create remarkable hiring experiences for both the candidate and the hiring teams through the refinement of our internal processes and systems.
• Be a champion of Help at Home’s culture and values.
• Stay up-to-date of labor legislation and inform leadership and managers about changes in regulations.

Education and Experience:

• Bachelor’s degree or equivalent experience.
• At least three (3) years of management experience in recruitment; at least five (5) years of management experience overall.
• RPO or Staffing experience a plus.
• Proven experience leading recruitment teams specializing in high-volume, non-exempt hiring, with a heavy focus on process and recruitment marketing.
• Experience building strategic partnerships with hiring teams and cross-functional associates.

Required Skills and Abilities:

• Understand how to analyze data and uses it to manage team performance, identify bottlenecks and tell meaningful stories to our customers.
• Ability to lead other leaders and provide strategic direction.
• Excel at problem solving and not be afraid to change course when things are not working as intended.
• Understand the candidate and field experience and is key to achieving our goals.
• An inspirational leader that consistently sets and achieves team goals by creating a positive environment with plenty of recognition for good performance.
• Ability to coach and manage performance.
• Flexibility to adapt to a dynamically changing environment.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Role must be within the market (NYC) they are supporting but can be remote within that geography.
• Ability to travel within geographic area as needed (up to 50%)

Salary Range:

• $125,000 - $135,000

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

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