Remote Customer Service Representative (CSR) - Filipino only Job at Team Enoch, Dallas, TX

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  • Team Enoch
  • Dallas, TX

Job Description

We are looking for a remote Customer Service Representative to focus on outreach and customer engagement.

The ideal candidate will have strong communication skills, attention to detail, and a passion for helping customers find solutions that meet their needs. In this role, you will play a key part in connecting potential customers with our HVAC services while ensuring a positive and seamless experience.

**Key Responsibilities**

• Proactively reach out to potential customers via phone, email, and other communication platforms.

• Identify and qualify leads based on their HVAC needs and preferences.

• Schedule appointments for HVAC consultations with our sales or technical team.

• Maintain and update customer records in HubSpot to track engagement and progress.

• Follow up with leads to nurture relationships and improve conversion rates.

• Provide exceptional customer service by addressing inquiries, concerns, and feedback.

**Work Hours**

• Monday to Friday: 11 AM - 8 PM (EST).

• One weekend day (Saturday or Sunday) may be required for follow-ups or customer appointments.

**Compensation**

• Base pay starting at $5 per hour.

• Performance-based incentives for each qualified customer referred to the team.

**Qualifications**

• Fluent in English with excellent communication skills.

• Previous experience in customer service, sales, or lead generation (preferred).

• Strong organizational and multitasking abilities.

• Familiarity with CRM platforms like HubSpot (a plus).

• A proactive and customer-focused mindset.

• Ability to work independently and meet performance goals.

**Why Join Us?**

• Competitive base pay with performance-based incentives.

• Work remotely as part of a supportive and dynamic team.

• Gain valuable experience in customer engagement and the HVAC industry.

• Opportunity to grow your skills and contribute to a leading Texas-based service company.

Job Tags

Hourly pay, Full time, Sunday, Saturday, Monday to Friday,

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