Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote Job at ERPMARK INC, New York, NY

UndDYmVIVVJYVk5JRjR3YjRGMGhVSWRrT3c9PQ==
  • ERPMARK INC
  • New York, NY

Job Description

Role : Product Owner for Acqueon Dialer

Location: Remote

Contract

EST Zone Preferred

Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center

technologies like Twilio.

Key Responsibilities:

  • Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
  • Collaborate with stakeholders to align dialing strategies with business objectives.
  • Gather, analyze, and prioritize requirements from business teams and technical experts.
  • Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
  • Troubleshoot and resolve technical issues related to the Acqueon platform.
  • Provide ongoing support and training to call center teams for optimal usage.
  • Leverage analytics and reporting tools to measure dialing campaign performance.
  • Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).

Preferred Qualifications:

  • Experience in call center technologies and dialer management .
  • Strong understanding of Agile methodologies and product ownership .
  • Familiarity with CRM systems, IVR platforms , and contact center solutions .
  • Hands-on experience with Acqueon's campaign manager, analytics, and reporting tools .

Regards
Kevin Raj
ERP Mark Inc

Job Tags

Contract work,

Similar Jobs

USC

Facilities Assistant, Athletics Job at USC

 ...students, and staff that make the university what it is. USC Athletics aims to inspire champions in competition and in the classroom....  ...of athletics facilities including offices, meeting spaces, training areas, locker rooms, and practice/competition venues, as well... 

Crunch Fitness - CR Holdings

Personal Training Manager in Training Job at Crunch Fitness - CR Holdings

 ...Personal Training Manager in Training Here We GROW Again! Are you a potential Personal Training Manager in Training and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With 65+ locations... 

Smart Systematic Recruiting

Remote Intake Specialist Job at Smart Systematic Recruiting

 ...Intake Specialist Location: Remote Hourly Rate: $7.00 USD per hour + Bonuses Work Hours: Monday to Friday, 8:00 AM - 5:00...  ...Law Firm, PLLC , we are a dedicated team of family law and immigration attorneys based in Charlotte, North Carolina. Our mission is... 

Infinity Solutions

DevOps Engineer Job at Infinity Solutions

 ...webserver, tomcat and deployments API Management and orchestrate with application workflow Monitoring and alerts tools - Splunk, DT Understanding of Application flow and support OIDC and SMAL auth Prov flow CIAM Knowledge Trouble... 

Domino's Franchise

Pizza Delivery Driver - up to $20 - $26 / hour Full/Part-time Job at Domino's Franchise

 ...Welcome to Knox Pizza, LLC doing business as Domino's !Operating stores in Chattanooga...  ...which allows you to take more deliveries per hour than other delivery places, increasing...  ...members began their careers as delivery drivers and today are successful Domino's...