Job Description

: Remote position but must live near the state Alabama area and be able to go into the office at times for training and meetings.

The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state regulations and guideline.

Schedule: Saturday and Sunday 7:30am-6:00pm CST; must be able to train on weekdays 

Essential Job Functions may include:

• Responds to referral source and office inquires by communicating accurate and complete information
• Coordinates multiple telephone calls from internal/external customers and directs callers or tasks appropriately
• Establishes good working relationships between the location and referral sources to ensure further referrals from that source
• Reviews documentation sent by the referral source for accuracy and completeness
• Documents all forms required to process a referral in its entirety with no missing information
• Enters all referral information in real time into the Electronic Medical Record (EMR) to provide visibility across the team
• Partners with colleagues in the location to staff each case with an appropriate, skilled professional to provide the services requested and ordered
• Photocopy, fax, route, scan, or email information as needed or requested
• Maintains department logs/tracking systems as requested
• Other duties as assigned

Requirements:

• High school diploma or GED required/LPN preferred
• Minimum of 2 years related experience
• Experience with HCHB a plus
• Proficient in Microsoft suite of products including Outlook, Word and Excel
• Proven ability to manage in a high call volume environment with accuracy and efficiency
• Demonstrated ability to prioritize multiple tasks to meet deadlines
• Demonstrated ability to interact in a collaborative manner with other departments and teams
• Medical office, customer service preferred

HHH

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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