Job Description

Join a premier full-service hotel dedicated to providing an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers.

Job Summary:

We are seeking an experienced and dynamic Guest Services Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure all guests receive a seamless, personalized experience that reflects the hotel's high standards. The ideal candidate is a customer-focused professional with strong leadership, problem-solving, and hospitality skills.

Key Responsibilities:

• Supervise and support front desk, concierge, and guest services staff to ensure top-tier guest satisfaction.
• Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries.
• Develop and implement service standards, policies, and procedures to enhance the guest experience.
• Handle guest complaints and special requests promptly and professionally.
• Train and mentor team members to maintain high levels of performance and customer service.
• Collaborate with housekeeping, food & beverage, and other departments to ensure seamless operations.
• Monitor guest feedback and reviews to implement improvements in service quality.
• Assist in budgeting, forecasting, and managing department expenses.
• Maintain a positive and engaging work environment for all team members.
  

Qualifications & Requirements:

• Bachelor’s degree in Hospitality Management or a related field preferred.
• Minimum of 3-5 years of experience in hotel guest services or front office management.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and interpersonal abilities.
• Proficiency in hotel property management software.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• A passion for hospitality and a commitment to delivering an outstanding guest experience.
  

Why Join Us?

• Competitive salary and benefits package.
• Career growth opportunities within a luxury full-service hotel.
• A supportive and dynamic work environment.
• Employee discounts, training programs, and other perks.
  

If you are a motivated hospitality professional with a dedication to guest satisfaction, we invite you to apply for this exciting opportunity!

Click apply or email kevin@harperjobs.com to get started.

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