Job Description

Salary: 80,000 - 120,000 USD per year Requirements:

• I prefer candidates with an Associate's or Bachelor’s degree, ideally focused on healthcare, business, or information systems.
• I expect you to present complex data in meaningful ways, such as charts or graphs.
• You should possess the ability to adjust to and implement change effectively.
• Strong problem-solving skills and the ability to multitask are crucial.
• I value teamwork, and your ability to work as part of a team will be a key factor.
• Proficiency in Microsoft applications, including Word, Excel, and PowerPoint, is essential.
• Excellent customer service skills are necessary for this role.
• Strong written and verbal communication skills are required to establish and foster optimal teamwork and education.
• You should be well-organized with the ability to manage multiple priorities.
• I look for candidates with a minimum of 3 years of experience, including at least 2 years in healthcare, business, or information systems.
• You should be able to solve moderate incidents without direction and develop new functionality for requests with minimal guidance.
• Experience working in a team setting while sharing information and assisting junior members is preferred.
• It is important that you possess detailed healthcare knowledge and systems expertise.
• I expect you to make decisions regarding your own work on primarily routine cases and work under minimal supervision while using independent judgment requiring analysis of variable factors.
• Collaboration with senior team members to develop approaches and solutions is necessary.
• Mentoring and training junior team members within your functional area is valued.
• Associated certifications in your area of focus are preferred.
• For Epic Analysts: You must be certified or proficient in your assigned Epic module within 6 months of your employment date, and certifications must remain current by maintaining new version training.

• I need you to analyze, develop, test, document, educate, implement, support, and optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
• I expect you to collaborate across project borders with other teams, thinking outside the box to propose practical solutions to issues. You will oversee and manage assigned tasks.
• You must demonstrate a solid working level of subject matter expertise while providing support to projects and customers and proactively seek new knowledge in your assigned areas.
• I want you to represent user needs in larger system updates and provide organized status reporting on key project areas for external communications to stakeholders.
• You will perform process and requirement analysis, including mapping current flow charts, documenting future needs, and delivering cross-team solutions.
• You will clearly articulate complex design and configuration issues to end users and maintain relationships with end user leadership.
• Contributing to strategy discussions by identifying pros and cons will be part of your role, and I prefer you to make sound decisions even with incomplete information.
• Adhering to organizational standards for system configuration and change control is essential.
• I need you to maintain strong technical proficiency in application-specific design and configuration, teaching these concepts to new team members.
• Collaboration with operational leaders to standardize best practice workflow processes will be necessary to ensure optimal operations.
• You will coordinate code changes with vendors related to financial and business application issues.
• Working with the technical team to identify and resolve any infrastructure-related issues will be part of your responsibilities.
• You should share industry best practices from vendors with operational leaders and demonstrate increasing technical knowledge of assigned applications and their infrastructure relationships.
• I need you to maintain a strong focus on ensuring compliance with change management processes and communicate proactively about issues to project leadership.
• You will need to be proactive in troubleshooting and resolving incidents and requests without direction.
• Maintaining high standards for the quality of work for yourself and others while providing oversight and feedback will be expected.
• Managing medium complexity projects and collaborating with team members as needed will be part of your role.
• Completing assigned courses for educational materials and contributing to the department’s mission will be required.
• You may need to travel to perform your duties and be prepared to work long hours during critical problems and on call rotations.
• Assisting in preparing and conducting formal or informal training for users and co-workers will be part of your tasks.
• I will value your ability to identify new opportunities, display a can-do attitude, and handle tough issues.
• Additional duties may be assigned as needed.

• Support
• Web

More:

This is a full-time position where you will serve as a key liaison between system end-users, operational leaders, support resources, and vendors. You will be expected to design, build, and optimize assigned applications promptly and with high quality. Working closely with the Service Desk, you will assist in responding to service requests and applying your application knowledge to meet both operational and organizational needs. Additionally, you should possess sufficient healthcare knowledge and systems expertise to implement medium to complex applications with minimal guidance while thriving in collaborative team environments.

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