Job Description

Summary

Job Title: Director of Rooms

Reports to: General Manager

Department: Rooms Division

The Barnett, formerly known as Ace New Orleans located in the Warehouse District, is where extraordinary service meets the vibrant pulse of New Orleans. Housed in a beautifully restored art deco building with 234 rooms. Our contemporary rooms and suites, rooftop pool and five exceptional dining outlets, will infuse your stay with Southern hospitality, live music and eclectic flavors for a true sense of place. This property is part of the JDV by Hyatt.

Job Summary:

The Director of Rooms is responsible for overseeing the daily operations of the Rooms Division, ensuring exceptional guest experiences, and maintaining high service and operational standards. This role includes managing the Front Office, Housekeeping, Guest Services, and any other related departments, driving revenue opportunities, and fostering a culture of excellence in hospitality.

Key Responsibilities:

Oversee all aspects of the Rooms Division, including Front Office/Guest Services, Housekeeping, and other key Rooms Division operations.

Develop and implement strategies to enhance guest satisfaction, operational efficiency, and profitability.

Ensure all departments adhere to hotel brand standards, policies, and procedures.

Supervise and lead department managers and staff, providing training, motivation, and performance evaluations.

Monitor and manage the Rooms Division budget, forecasting revenue and controlling costs to achieve financial goals.

Analyze guest feedback and implement improvements to enhance the guest experience.

Collaborate with Sales and Marketing to maximize room revenue and occupancy rates.

Ensure compliance with safety, health, and sanitation regulations.

Foster a culture of teamwork, continuous improvement, and exceptional service.

Handle guest complaints and resolve issues promptly and professionally.

Stay updated on industry trends, best practices, and technological advancements in hospitality.

Qualifications & Requirements:

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Minimum of 5-7 years of progressive leadership experience in hotel operations, preferably in the Rooms Division.

Strong leadership, organizational, and problem-solving skills.

Excellent communication and interpersonal abilities.

Proficiency in hotel management software 
Hyatt experience preferred, but not necessary

Ability to work flexible hours, including nights, weekends, and holidays as needed.

Strong financial acumen and experience in budget management.

Commitment to providing an outstanding guest experience and fostering a positive work environment.

Benefits & Perks:

Competitive salary and performance-based incentives

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Employee discounts on hotel stays and services

Career development and training opportunities

Join our team and lead our Rooms Division to deliver exceptional guest experiences and operational excellence! Apply today.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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